Last updated 2026-09-25

PatientScribe Terms of Service

Effective September 25, 2026

Please read these Terms of Service ("Terms") carefully. They are a binding contract between you and PatientScribe, LLC (“we”, “us”, “our”, “PatientScribe”). These Terms govern your use of PatientScribe’s appointment intelligence tool for patients and caregivers (the “App”) as well as your use of PatientScribe’s website (collectively with the App, the “Service”). These Terms also cover important topics, including a disclaimer that PatientScribe is not medical advice, your responsibility for recording consent, a limitation of our liability, and an agreement to resolve disputes through binding individual arbitration with a waiver of class actions. You can opt out of arbitration within 30 days as described in Section 12.

1. Acceptance; eligibility; management for others

By creating an account, checking the box that says you agree to these Terms and our Privacy Policy, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old to create or hold an account on the App. The Service is not directed to children, and we do not knowingly allow anyone under 18 to create an account.

The App is designed so that a responsible adult can manage health information, including the health information of a family member or another person in their care. If you add or manage information about a minor or another individual, you represent that you are that person's parent or legal guardian, or that you otherwise have the legal authority and any required consent to do so, and you are responsible for that person's information under these Terms.

The App is offered only in the United States. If you do not reside in the United States, you are not eligible to use the App.

2. What the App is (and is not)

The App is an appointment intelligence tool for patients and caregivers. It helps you record, transcribe, organize, and understand information from your own medical visits and health documents. It is a personal organization and reference tool.

The App is not a medical device, and it is not intended to diagnose, treat, cure, mitigate, or prevent any disease or health condition. Neither PatientScribe nor the App provide medical, clinical, legal, or professional advice. Nothing in the App is a substitute for the judgment of a qualified healthcare professional. Using the App does not create a doctor and patient relationship between you and PatientScribe, and we are not your healthcare provider.

The App is not for emergencies. If you think you may have a medical emergency, call 911 or your local emergency number immediately, or go to the nearest emergency room. Do not rely on the App or PatientScribe to request emergency help.

Always talk with your own licensed healthcare provider before making any decision about your health, your medications, or your treatment. Never disregard professional medical advice, or delay seeking it, because of something you read or generated in the App.

3. Recording and consent (your responsibility)

The App can record audio of conversations, such as your medical appointments. Recording laws are complex and vary widely, and you are solely responsible for complying with them.

Some states follow a one party consent rule, where only one person in the conversation needs to consent to a recording. Other states follow an all party (sometimes called two party) consent rule, where every person in the conversation must consent before it is recorded. The rules depend on where each participant is located, and a call or visit that crosses state lines can be subject to more than one state's law. Many clinics, hospitals, pharmacies, and other facilities also have their own policies that restrict or prohibit recording on their premises, separate from what the law requires.

You are responsible for knowing and following the laws and facility rules that apply to you, and for getting any consent that is required before you record. The people you may capture in a recording can include your providers, their clinical and administrative staff, interpreters, caregivers, and family members, and your obligation to obtain consent applies to all of them.

If you record a visit for another person, you confirm that you have the authority to record and to process that person's information, including any consent that a guardian or caregiver arrangement requires.

If the App shows you a reminder or prompt about consent before a recording, that prompt is a courtesy reminder only. It is not legal advice, it does not obtain consent for you, and it does not establish that you complied with any law or facility policy. You agree that you, and not PatientScribe, bear all responsibility and liability for your recordings and for obtaining any required consent.

4. AI generated content

The App uses automated transcription and artificial intelligence to create transcripts, summaries, clinical highlights, and other content from your recordings and documents. This content is generated by software and can be incomplete, inaccurate, or wrong. It may mishear words, miss information, or state something that was never said, including in ways that look confident and plausible.

You must not rely on the App as the sole source of truth for any health information. Always verify important details, especially medication names, dosages, instructions, test results, and diagnoses, directly with your healthcare provider and your official medical records. Any action you take based on your use of the App is at your own risk.

5. Your content and ownership

As between you and us, you own the content you create or provide through the App, including your recordings, transcripts, uploaded documents, summaries, profiles, and the health information you enter ("Your Content").

You grant us a limited, non exclusive, sublicensable, royalty free license to host, store, copy, transmit, process, and display Your Content solely to provide and maintain the Service for you (and anyone else you share an account with pursuant to Section 7 below), including transcribing and summarizing your recordings, syncing your data to your own iCloud, and operating the features you use. This license exists only so that the Service can function for you.

If you choose to send us feedback, suggestions, or ideas about the App, you grant us a perpetual, irrevocable, royalty free license to use them without restriction or obligation to you. To the extent the feedback does not otherwise include Your Content, it is not treated as your confidential information.

6. Acceptable use

You agree to use the App only for lawful purposes and only for your own health information or the health information of someone you are authorized to manage. You agree that you will not:

We may suspend or terminate your access to the Service if you violate these Terms or use the App in a way that creates risk or legal exposure for us or others.

7. Family Sharing and caregiver access

PatientScribe lets you share a profile and its information with another person, such as a family member or caregiver, through Apple's sharing features. When you share, you decide what to share and with whom, and you are responsible for choosing your recipients and for the consequences of sharing.

Anyone you invite, and anyone who accepts an invitation to view or manage shared information, is also bound by these Terms. Shared information may include sensitive health details, so share only with people you trust. You can stop sharing as described in the App, although content already viewed or saved by a recipient may remain with them.

8. Medicare Claims Connection

Optional feature for Original Medicare enrollees. If you have Original Medicare, you have the option to set up a feature on the App through which you receive certain information about your Medicare claims (“Medicare Claims Data”) from the Centers for Medicare and Medicaid Services (“CMS”). This feature is optional. If a caregiver manages your profile, the feature can be set up on the caregiver's device, but you must sign in to Medicare.gov yourself to authorize it. You may not sign in to Medicare.gov as another person or use another person's Medicare.gov credentials.

How claims data is shared with others. Medicare Claims Data may be shared with other people through the family sharing functionality identified in Section 7. However, people you share your profile with cannot change the Medicare Claims Data, request additional Medicare Claims Data, or renew or revoke authorization for the feature.

Claims data is CMS's record, not a bill. Medicare Claims Data is generated by CMS, and PatientScribe does not modify it in any way. Any amount the App labels as an amount you may be billed is an estimate drawn from the Medicare Claims Data, not an invoice from any provider.

Disconnecting. You may disconnect the Medicare Claims Data feature at any time. We may also end or suspend the connection feature, for everyone or for you, if CMS requires it, if our CMS credentials are suspended, or if we discontinue the feature. Medicare Claims Data already retrieved remains on your device and in your own iCloud library unless you remove it.

Attribution and independence. This App uses the Blue Button APIs from CMS but is not endorsed or certified by CMS or the U.S. Department of Health and Human Services.

9. Subscriptions and payments

You may be required to pay for a subscription (monthly or annual) in order to use the App. You purchase the subscription through the Apple App Store, and your purchase is also subject to Apple's applicable terms. Prices, billing periods, and what each plan includes will be shown to you at the point of purchase. Subscriptions renew automatically for successive terms equal to the length of your original subscription period until you cancel your subscription.

By purchasing a Subscription, you acknowledge and agree that: (a) your Subscription will automatically renew at the end of each term; (b) you authorize us and our designated payment processor to charge your chosen payment method, without further notice from us except where required by law, at the then-current price for each renewal term; and (c) any changes to the price or terms of your subscription will be disclosed to you in advance as required by applicable law, and your continued use after such changes take effect will constitute your acceptance of them.

You may cancel your subscription at any time before the next renewal date to avoid being charged for the upcoming term. You may cancel your subscription through your Apple account and the App Store, in accordance with Apple's policies. Cancellation will take effect at the end of your then-current billing period, and you will not be charged for subsequent terms; no partial refunds are provided for the remainder of a term already paid for, except as required by law or as otherwise stated in these Terms.

10. Disclaimers, limitation of liability, and indemnification

Disclaimers. The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non infringement. We do not warrant that the Service will be uninterrupted, secure, or error free, that transcripts or summaries will be accurate or complete, or that the Service will meet your needs. You use the Service at your own risk.

Limitation of liability. To the fullest extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of, or inability to use, the Service, even if we have been advised of the possibility of such damages. To the fullest extent permitted by law, our total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of one hundred United States dollars ($100) or the total amount you paid us for the App in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you, in which case our liability is limited to the smallest extent permitted by law.

Indemnification. You agree to indemnify and hold harmless PatientScribe from third party claims, damages, losses, and reasonable attorneys' fees to the extent they arise from (a) Your Content, (b) your breach of these Terms, or (c) your violation of law or of the rights of a third party. We will give you prompt notice of any such claim, you may control the defense with counsel of your choice, and you will not settle any claim in a way that imposes any obligation or admission on us without our prior written consent. This indemnity does not apply to any claim arising from our own breach of these Terms or our own negligence or misconduct.

11. Changes, termination, and the app stores

Changes to the app and to these Terms. We may change, suspend, or discontinue any part of Service at any time. We may also update these Terms. If we make a material change, we will take reasonable steps to notify you, such as showing a notice in the App, and we may ask you to accept the updated Terms before you continue. If you do not agree to an updated version, you must stop using the App. Your continued use after an update takes effect means you accept the updated Terms.

Termination. You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if we are required to by law, or if we discontinue the App. Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution.

Apple and the App Store. You acknowledge that these Terms are between you and us, not with Apple, and that Apple is not responsible for the App or its content. To the extent you obtained the app through the App Store, your use is also subject to Apple's Licensed Application End User License Agreement, and Apple and its subsidiaries are third party beneficiaries of these Terms with the right to enforce them against you.

12. Dispute resolution, arbitration, and class action waiver

Please read this section carefully. It affects how disputes between you and us are resolved, and it limits the ways you can seek relief, including by requiring binding individual arbitration instead of court and a jury, and by waiving class actions.

Informal resolution first. Before starting an arbitration, you agree to first try to resolve the dispute informally by emailing us at privacy@patientscribe.app with a description of the dispute and the relief you seek. You and we agree to make a good faith effort to resolve the dispute for at least 60 days after that notice. If the dispute is not resolved within that period, either party may begin arbitration.

Binding individual arbitration. Except for the matters described below, any dispute, claim, or controversy arising out of or relating to PatientScribe, the Service, or these Terms will be resolved by binding individual arbitration, and not in court, administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitrator decides the dispute, and judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Arbitration procedure. The AAA Consumer Arbitration Rules govern, and you can read them at the AAA website (adr.org). We will pay the arbitration fees that those rules require us to pay for consumer claims. The arbitration may be conducted by telephone, by video, or on written submissions, or in person in the county where you live, at your election where the rules allow. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction without first completing the arbitration process, where waiting would cause irreparable harm. Nothing in this section requires arbitration of any claim or remedy that cannot be arbitrated as a matter of law, including any claim for public injunctive relief, and any such claim may proceed in court after the arbitration of the arbitrable claims is complete.

Class action waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim, then that claim, and only that claim, will be severed and may proceed in court, while all other claims remain in arbitration.

Your right to opt out. You may opt out of this arbitration and class action waiver section. To opt out, email privacy@patientscribe.app within 30 days of the date you first accept these Terms, and state that you are opting out of arbitration and include the name associated with your account. If you opt out, neither you nor we will be bound by the arbitration and class action waiver provisions, and disputes will be resolved in court as described below. Opting out of arbitration does not affect any other part of these Terms. We will confirm receipt of your opt-out. Your opt-out is effective when you send it, as long as you retain proof that you sent it within the 30 day window.

Exceptions. Either party may bring an individual claim in a small claims court that has jurisdiction, and either party may seek injunctive or other equitable relief in court to protect intellectual property or to stop unauthorized access or misuse of the app.

13. Governing law and venue

These Terms, and any dispute between you and us, are governed by the laws of the State of Colorado and applicable United States federal law, without regard to conflict of law rules. For any dispute that is not subject to arbitration, or for which arbitration does not apply, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Colorado, and you consent to personal jurisdiction there.

14. General

These Terms, together with any terms shown at the point of purchase, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect, and the unenforceable provision will be limited or removed to the minimum extent necessary. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our consent, and we may assign them to a successor, including if we later form a company to operate PatientScribe.

15. Contact

Questions about these Terms, and any notices under them, can be sent to privacy@patientscribe.app.